Each item is lovingly packed and checked before being shipped to you. Regretfully, from time to time your items may be damaged during transit. 

For breakages please contact us at danielle.ibanez7@gmail.com with a picture of your damaged product within 72 hours of receiving your parcel.

Your satisfaction is most important to us, we will do our best to ensure you are happy with every purchase. Please don’t hesitate to reach out to us at danielle.ibanez7@gmail.com if you are unhappy with your order.

In most cases, returns are issued as a store credit or exchange due to the nature of the products. Refunds and store credits will be issued at the discretion of Anicca. Please note we are unable to refund shipping costs.

Please keep in mind that you are buying handmade, natural products so variations will occur between batches.